Home > Business Energy Savings, Energy Bills, Energy Management, Energy Savings > If you had a power cut, would you know who to contact?

If you had a power cut, would you know who to contact?

How many of you would call your energy provider?

I bet the majority of people reading this article are probably saying to themself, ‘well of course I would call my provider…wouldn’t I’? Now the doubt has been sown in your mind, hasn’t it?

As you may have gathered, no you don’t call your energy supplier when you have a power cut.  Your network distributor is who you should contact.

Who? I hear you say. The distributors are responsible for maintaining and operating the network (all the cabling/piping and infrastructure). Your energy provider will be sourcing the energy for you, but they won’t necessarily be responsible for making sure it makes it to your home. With gas, there is a single operator and number that you contact. With electricity, the network distribution is broken up.

There are currently 14 distributors in the UK. Take a look at this link that shows the distributor map. The gas is quite straight forward to understand. To work out who your electricity distributor is, use the map and table that is directly beneath it.

So how does it work? As an example, if you live in London, simply locate this on the map, which we can see is number 12. Move along to the table, look up number 12 and we can see: that the distributor is EDF Energy Networks and you should contact 0800 028 0247.

It would be extremely useful to print this out and keep in a safe and easily accessible place, for reference when you do have a power cut. Energy Emergency Contacts download.

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