Is your energy bill correct?

Millions of households in the UK could find that they are not paying the right amount for their energy, according to new research.

A survey of over 2,000 people by YouGov for revealed that almost three in ten households have been billed incorrectly by their utility provider in the last two years.

Indeed, 40 per cent of households, representing around 10.4 million properties, have unexpectedly owed money to their supplier owing to discrepancies between estimated and actual bills.

The average amount of money owed to providers is £147, an issue that would not always arise if meter readings are regularly given, a job carried out by 72 per cent of households.

“Inaccurate bills are no laughing matter for consumers who can end up out of pocket and wasting time and effort trying to resolve billing blunders,” commented director of consumer policy at, Ann Robinson.

Some smart meters can help consumers receive accurate bills by showing real-time energy use, while new rules that require utilities to estimate annual
energy bills can help consumers organise their finances and prepare for the cost.

Posted by Mark Stephens

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